Refund policy

Unopened yarn may be returned within 60 days of purchase.  Other items are not returnable.  Shipping charges are not refundable.
The customer is responsible for returning merchandise at their own expense.
To return an item, email your request to returns@cornwallyarnshop.com.  We will provide you with an authorization number.
Include the following in your package:
                 - Name, email and/or phone number
                 - Authorization code
                 - Copy of invoice
For your protection, send the return with a delivery confirmation

You can always contact us for any return question at cornwallyarnshop@aol.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cornwallyarnshop@aol.com.